MISSION, VISION, CORE VALUES
MISSION
To provide innovative airport concessions making the travel experience more enjoyable through excellent customer service and high-quality product offerings.
“I’m frequently through the Green Bay-Austin Straubel International Airport. I wanted to compliment the two people who were in the stores. I had food at the food concessions. David was extremely nice and helpful, even though my order was small. I then went across to the merchandise store, as I wanted to pick up something for the friends I’m visiting in a week. I said I didn’t need a receipt, so I don’t have her name, but she was very welcoming and very helpful and wanted to make sure that what I bought would make it all the way to my destination okay. Just wanted to pass along. I really appreciated the friendly interactions as I travel out. Thanks, Aaron”
VISION
Airport professionals nationwide trust and utilize Tailwind to be the driving force that moves their goals forward, increasing revenue and enhancing the passenger experience.
CORE VALUES (T.A.I.L.W.I.N.D.)
At Tailwind Hospitality, our values define who we are and guide how we serve our customers, support our employees, and engage with our communities. We are committed to creating a welcoming environment where exceptional service, teamwork, and integrity drive everything we do. Through dedication, innovation, and a passion for hospitality, we strive to enhance every experience and build lasting relationships. Our core values reflect our commitment to excellence and our mission to make every travel experience more enjoyable.
TEAMWORK
We thrive on collaboration, valuing each team member’s contributions and strengths. Through trust, respect and shared goals, we work together to achieve excellence.
ACCOUNTABILY
We take ownership of our actions and commitments, striving for excellence and accepting responsibility in everything we do.
Innovation
We foster creativity and embrace new ideas, driving progress through innovation and creating meaningful change.
LEADERSHIP
We lead with integrity, vision, and accountability, inspiring growth through innovation and empowerment while setting the example for meaningful impact in achieving our goals.
WELCOMING
We cultivate an inviting environment of friendliness and hospitality where everyone feels valued and appreciated.
INCLUSIVITY
We embrace inclusion and strive to provide opportunities for everyone to add value, contribute and succeed.
NIMBLE
We are proactive and adapt quickly to change, staying responsive to the needs of our guests and team.
DEDICATION
We are committed to delivering outstanding customer service, recognizing that customer satisfaction drives our success.
“Autumn at Flint Bishop International Airport bar is fantastic. Hard worker and super friendly. Hire more people like Autumn. And Kayla too!”